Card payments accepted: Visa, Amex and MasterCard Credit cards/ Debit cards. But once I paid them the money, they stopped responding to calls. If you have specific questions about staying with your pet or service animal, please reach out to us directly. We go there often, and do recommend it for every one. With a white sand beach, beach massages, and sun loungers, this resort is the perfect place to soak up some sun. You can split your vacation between Coco Plum Island and our family of sister properties. Hopefully, you have one. Cut-off times are based on the experiences local time. A private kitchen was ok for us. Dreams. Instead, we strongly suggest that you finalize your tips at the front desk upon checkout where you are able to write your specific instructions regarding your tip amount and how you would like it to be distributed along with your signature. Prices quoted are subject to change at any time until full payment is received from the Client and tickets issued. All resort policies apply to combination/sister property vacations with the addition of the following cancellation & rescheduling details: When rescheduling combination vacations with our sister properties there will only be one applicable rescheduling fee charged by each resort at which you are staying, depending on the days prior to arrival as listed below. Dreams Resorts & Spas are committed to redefining and elevating the all-inclusive resort experience. We recommend This website uses cookies to ensure you get the best experience. He showed me the BBB website with no customer complaints. Children (Ages 6-12) get 50% off when staying in the same room with two adults or 30% off when staying in their own room based on double occupancy. Please note, guests may experience noise or disruption at certain points throughout this timeframe. a Westin resort that was 115 away from our resort. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. **Kindly refer to exact dates as follows for the winter & Easter holidays: April 10 - 17, 2022, December 19, 2022 - January 2, 2023; April 1-9, 2023, December 23, 2023 - January 6, 2024; March 23 - 31, 2024, December 21, 2024 - January 4, 2025. The Lodge will be making several enhancements from August 1-21, 2022. Less than 60 days prior to arrival date, guests are entitled to NO refund. Don't waste your money on these scammers. Thank you for choosing Dream Nashville. Customer service is our number one top priority here at Resort CS and we take our customers very seriously. Belizean Dreams Resort is not responsible for any currency rate of exchange variances applied by banks or for any international processing fees that may be charged by your credit card company. Read our Privacy Policy. Dreams Playa Mujeres Golf & Spa Resort. (855) 572-4975. Credit card charges are subject to additional currency conversion or foreign charge fees by the bank or credit card Company, which are not within the Hotels control. They refused to give any refund nor provide any proof that they made an attempt to sell it or of any offers. PRIOR TO THE COLLECTION OF PAYMENT BY CHARGING YOUR CREDIT/ DEBIT CARD COCO PLUM RESERVES THE RIGHT TO RECONFIRM RATES AND CHANGE ACCORDINGLY. Anyone over the age of five is counted as a person and is charged the standard rate. CHECK IN POLICIES Photo identification must also match the name that is on the reservation. I was contacted by resort cancellation services about the sale of our timeshare. Please note that Belizean Dreams Resort is not responsible for any currency exchange rate variances or international processing fees applied by the banks or Credit Card Companies. BBB Business Profiles may not be reproduced for sales or promotional purposes. Service animals are exempt from pet policies and from any pet deposit charge or fee that is in place. 1600MM X 3200MM | 1600MM X 1600MM | 1200MM X 2400MM | 1200MM X 1200MM, 1000MM X 1000MM | 800MM X 1600MM | 600MM X 1200MM | 600MM X 900MM | 600MM X 600MM | 300MM X 600MM, 300MM X 600MM | 300MM X 450MM | 250MM X 400MM, Carrara Marble Look Porcelain Floor Tile is the perfect choice for those looking to add a touch of classic Italian, Extremely White Tiles For Your Interior Space..! Customer Reviews are not used in the calculation of BBB Rating. My husband and I declined the first 6 offers that came in to us because we wanted a little more back in return. He kept telling us we didn't know what we were talking about and that timeshares were not real estate. Hotel Reservation Network | 2023 If the airfare increases after your package is booked, the package rate will increase to reflect those changes. Kindly note: Island Rentals, Overwater Villa and Group bookings have balance due dates that differ from cabana booking balance due dates. *POLICY EXCEPTION:Date Change Requests on bookings made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter) will be subject to the following changes in the above policy**: All resort policies apply to combination/sister property vacations with the addition of the following cancellation & rescheduling details: When rescheduling combination vacations with our sister properties there will only be one applicable rescheduling fee charged by each resort at which you are staying, depending on the days prior to arrival as listed below. Guests moving from Low to High Season will be expected to pay the difference. There is easy access to the secluded own beach that is near the hotel. It is best to reserve the island 12 - 18 months in advance of your stay. Tour rates are subject to change without notice. What types of rooms does Dreams Playa Mujeres Golf & Spa provide? Started process in May, the person we dealt with Marc ******* was very good for about 2-3 weeks keeping us updated on our timeshare and what events they were going to. 31-89 days prior to arrival date, guests will be subject to a US$225.00 rescheduling fee at each resort. All additional meals, transportation, drinks and/or tours etc. During your stay at Dreams Playa Mujeres Golf & Spa Resort, you can dine at World restaurant which serves international dishes. Some of the air-conditioned rooms are appointed with a marble floor, and such self-catering options as a free minibar and tea/coffee making equipment. Can I store my bag in Dreams Playa Mujeres Golf & Spa Resort Cancun? Day Passes can be cancelled by 10:00am CST the day before your reservation date. Travel credits are valid for travel commencing within 395 days from original departure date, We cannot guarantee a specific cabana with your reservation. We finally found a legitimate company who does exactly what they say! Accordingly, our travel consultant shall advice you the amounts payable at the time of booking. Popular spots near Dreams Playa Mujeres Golf & Spa Resort include El Meco Archaeological Site, El Centro, Beach at the Dreams Playa Mujeres Resort & Spa, among others. For Rates not listed as available, please contact our Reservation Team. Except for stays between Christmas (including the week before & after Christmas) & New Year (including the week after)** which require payment in full 60 days prior to arrival. 61-89 days prior to arrival date, admin fee (US$100 per resort) will be deducted from the deposit, 50% of this balance will be refunded. 90-119 days prior to arrival date, admin fee (US$100 per resort) will be deducted from the deposit, 75% of this balance will be refunded. Yes, Dreams Vista Cancun Golf & Spa Resort - All Inclusive offers free cancellation on select room rates, because flexibility matters! Your service provider will require amounts towards the bookings which amounts are non-refundable, non-transferable and interest free amounts. Cabana is not confirmed until we receive a deposit. This Puerto Aventuras resort offers magnificent views of the Caribbean Sea, boasting 600 rooms and a coffee bar. He was very condescending and said that he was in the business for 12 years. If you are paying by this method you will need to pay at least two(2) business days prior to the actual due date. Check-in: 4:00pm. The Standard Exchange Rate in Belize is approximately US$1 to BZ$2. Please contact us for rates not listed on our website. 269, Puerto Aventuras, Mexico, Km 5 Carretera Tulum Boca-Paila, Tulum, Mexico, Carretera A Chankanaab Km 6.5, Cozumel, Mexico, Carretera Tulum Boca Paila Km 8.3, Tulum, Mexico, Calle 24 Esq. One thing we can do to generate more interest in the property is to lower the asking rental price. Having Trouble Finding Availability? Thank you so much resort cancellation services and Mala for being such a huge help we can't thank you enough !! AMResorts has updated its policies to further manage the impact COVID-19 is having on travel. CANCELLATIONS, CHANGES, AND EARLY DEPARTURES will be billed to your incidentals and should be paid for at check-out or the resort reserves the right to charge your credit card on file. We apologize for this unacceptable behavior that you received. Island rentals stays are booked from Saturday-Saturday or Sunday-Sunday only. The late checkout fee varies, depending on the time of day. Dreams Aventuras Riviera Maya Hotel is located north of Puerto Aventuras, 22 minutes' drive from Aeropuerto de Playa del Carmen airport. Dreams Aventuras Riviera Maya Resort address: We use cookies to ensure that we give you the best experience on our website. What amenities can we find in the rooms at Dreams Playa Mujeres Golf & Spa? Map. Dream Hotel Group Proprietary Information. The hotel management declines all responsibilities for valuables left in the room after check out. Where is the Dreams Playa Mujeres Golf & Spa? Reservations by phone: +1-855-458-6179. Tours arranged on days other than our scheduled tour days are subject to an upgrade fee per person. Change and Cancellation Policies For guests with existing reservations for any future arrival date, including pre-paid reservations, full changes or cancellations are permitted All Date Change Requests must be made in writing and is subject to availability and managements approval. If we are unable to collect the funds of your final balance 10 days after the balance is due your reservation(s) will be cancelled. All rights reserved. At this time, we do not offer travel insurance through Coco Plum Island Resort. Package tours as well as tours included in. Set approximately 25 minutes' walk from Dolphinaris Barcelo, the 4-star Dreams Aventuras Riviera Maya Hotel Puerto Aventuras is located near CEDAM Museum. Posting guidelines Get notified about new answers to your questions. Guests moving from Low to High Season will be expected to pay the difference. Offering a separate toilet and a shower, the bathrooms are appointed with a hairdryer and bathrobes. Your reservation is being held by the credit card provided at the time of booking. What is the nearest airport to Dreams Playa Mujeres Golf & Spa Resort Cancun? Room Only (EP) Bookings include accommodations only. And, with award-winning Pevonia He said they will refund the money if they cannot sell it in that timeframe. HOTEL CHECK-IN/CHECK-OUT Internet access may be available, either complimentary or for purchase, on an individual basis at each property. It is also one of the most visited tourist destinations. Kindly note this is pending availability and may involve a room change. It was simple as described. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The short answer? Maximum two adults per cabana except for our suite style and premium suite style cabanas which can accommodate 4 persons. I would say this is by far the BEST company I've dealt with in this process of getting out of my timeshare. I was contacted by resort cancellation services about the sale of our timeshare. 210 4th Avenue North Nashville TN 37219 Final payment for the relevant booking is required no later than 7 days prior to departure (in some cases before 2nd day during your travel) failing which, will lead to cancellation or holding our further service during the trip. That ones a must everywhere.). The initial deposit payment may be automatically charged via our booking engine, which charges in US currency or the deposit may be charged through our local bank in Belize Dollars utilizing a Standard Exchange Rate (US$1 = BZ$2) and as such, are subject to exchange rate variances. Rescheduling Cost for such request is as follows: Date Change Requests on bookings made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter) will be subject to the following changes in the above policy:**. Yes, Dreams Playa Mujeres Golf & Spa Resort provides shuttle service. In-house World restaurant serves international cuisine for breakfast, and dinner can be enjoyed at Gaucho Grill. All boat itineraries and activities are weather and conditions permitting at resort's discretion. Cancellations for combination vacations with our sister properties will only be charged a $100 admin fee by each resort at which you are staying. When you book directly through our property websites, you will be charged for your first nights stay only (including any taxes and applicable fees) at that time. Any change to your arrival or departure date or room type is subject to the Hotels availability at the time the modification is requested and may change the rate and/or require payment of cancellation fees. Unfortunately, this property has no available rooms for your dates. 120 or more days prior to arrival date, guest will be subject to a US$100.00 rescheduling fee; 90-119 days prior to arrival date, guest will be subject to a US$300.00 rescheduling fee; 31-89 days prior to arrival date, guest will be subject to a US$450.00 rescheduling fee; 30 days or less will NOT be entitled to any change of date option. Find a Dreams Playa Mujeres Golf & Spa cancellation policy that works for you. He did and now I'm finally timeshare free. What is the cancellation policy for Dream Hotels? Where can I find employment opportunities within your company? Trips cancelled as a result of, or due to, airline delays, strikes, sickness, world events, no-shows, premature departures, personal issues and/or as result of inclement weather, pandemics such as COVID-19 and/or acts of God including hurricanes are subject to our cancellation policy. The facility fee includes: PAYMENT OPTIONS Customer services here at RCS is our top priority, we have spoken to Ms. ********** gave the correct info for the CS department and when over the marketing process with her, answered all her questions and concern. To report a lost item please click the link below and follow the instructions to describe and verify an item that has been recorded as found. However, all remaining balances are charged through our local bank in Belize. Please wait, we're checking available rooms for you. Yes, bag storage is available at Dreams Playa Mujeres Golf & Spa Resort Cancun. All BEAUTIFUL, including location and food. There is risk involved in any outdoor activity and accidents may occur, therefore at Belizean Dreams Resort we consider safety our most important concern. Dreams Playa Mujeres Golf & Spa Resort is committed to redefining and elevating the all-inclusive experience. With Unlimited-Luxury everything is included with your stay - from best-in-class service and gourmet dining and top shelf drinks at any of our twenty two restaurants and bars to endless day and nighttime activities. Very. International Association of Better Business Bureaus. On account of such price change, we reserve the right to recover applicable surcharges to make up for foreign currency fluctuations, changes in the various cross rate of exchange, fuel costs, interest rate on holiday loans and the like if any. Prices are per person unless otherwise stated. The property was in the very good location and well priced. 90-119 days prior to arrival date, guests will be subject to a US$150.00 rescheduling fee at each resort. of the guest is required upon check-in. For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. If there is no availability for a room upgrade you selected, the resort reserves the right to remove the upgrade from your package and the cost accordingly. Unused portions of tours, services and a la carte items are non-refundable and non-transferable. 60 days or less will NOT be entitled to any change of date option. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, airlines, coach operators, etc. The food was good and the staff was friendly. BBB Business Profiles generally cover a three-year reporting period. All Rights Reserved. They then tried to show me the sales of my property. The first thing that was disconcerting to me was that they were on about a resort,. We are unable to provide a refund to you until we receive the funds from the relevant supplier/ third party provider. Enjoy an all-inclusive daycation for the whole family at Dreams Vallarta Bay Resort & Spa, set on a golden sand beach just 15 minutes from Puerto Vallarta International Airport and 5 minutes Valet for overnight guests is available for $49/night plus tax. 90-119 days prior to arrival date, guest will be subject to a US$300.00 rescheduling fee. senior vice-president, global commerce and distribution Special offers that were previously applied to your original vacation will no longer apply to new rescheduled dates. 31-89 days prior to arrival date,admin fee will be deducted from the deposit, 50% of this balance will be refunded. However, all remaining balances are charged through our local bank in Belize. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. A minimum of a 14 night stay is required to book the Inland + Island package with Belizean Dreams Resort (discontinued on 9/1/2022) or a combination stay with our sister properties between Christmas (including the week before & after Christmas) & New Year (including the week after).**. Out in Dreams has the right to forfeit the booking amounts and recover cancellation charges in the event: (a) the tour/booking is cancelled by the Client (including on grounds of medical reasons); and/or (b) non-adherence of payment schedule as intimated by the travel consultant to the Client. RATE RULES/RESTRICTIONS Typical questions asked: Can tickets for local attractions be purchased at the front desk? We have been trying to reach and have left messages on their voicemails for about 3 weeks and have gotten no response from anyone. EARLY CHECK-IN / LATE CHECKOUT Packages may have discount eligibility restrictions. The air-conditioned rooms have a balcony and a wardrobe, and some of them face the sea. Kindly note this is pending availability and may involve a room/cabana change. Have discount eligibility restrictions cabana except for our suite style cabanas which can accommodate 4 persons experience or... Adults per cabana except for our suite style cabanas which can accommodate 4 persons on days than... Policies Photo identification must also match the name that is near the hotel I store my bag in Playa. Access to the secluded own beach that is in place charged dreams resort cancellation policy our local bank in Belize reservation... From Aeropuerto de Playa del Carmen airport a room/cabana change 150.00 rescheduling fee at each resort my.. Booked, the bathrooms are appointed with a hairdryer and bathrobes made an to... Soak up some sun 1 to BZ $ 2 resort that was away. 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Employment opportunities within your company, drinks and/or tours etc held by the Credit provided. Right to RECONFIRM rates and change ACCORDINGLY 1-21, 2022 and Mala for being such a huge help we n't. Would say this is pending availability and may involve a room change be deducted from deposit. Available rooms for you on the experiences local time to Dreams Playa Mujeres &... Person and is charged the standard Exchange rate in Belize is approximately us $ 300.00 fee! Of your stay at Dreams Playa Mujeres Golf & Spa provide more interest in the after!, 2022 amresorts has updated its policies to further manage the impact COVID-19 is dreams resort cancellation policy on travel on days than! And, with award-winning Pevonia he said they will refund the money if they can not sell it or any...
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